Your security has top priority to us!

These Privacy Policy terms apply to personal data processing regarding online vouchers shop of the Grand Hotel Kempinski Vilnius (hereinafter called "We").

Our contact information:
        UAB "Grand Hotel Vilnius"
        Registration number: 300039910

Address: Universiteto str. 14, LT-01122 Vilnius, Lithuania

Phone No: +37052201100a
Fax No: +37052201120

We process (i. e. collect, use, storage) personal data indicated by you, i.e. the person (hereinafter called "Customer" or "You") who has expressed an offer to purchase our vouchers and who has concluded the contracts (hereinafter called "Contract") on the purchase of vouchers in the Grand Hotel Kempinski Vilnius. Personal data processing is necessary for the performance of a Contract to which the Customer is party or in order to take steps at the request of the Customer prior to entering into a Contract. For this purpose, we may collect such personal data as name and surname, date of birth, e-mail address, e-mail address confirmation, address, telephone number.

For checking the credit standing, we may use information (e.g., a so-called score value) from external service providers. Such information also includes information about Customer’s address. The personal data are subject to a computer-assisted processing and storage. The information will not be shared with third parties.

Security-relevant data like credit card number, bank code, bank account number, name and address will be transferred encrypted via SSL line. This ensures that no unauthorized person can access data indicated by the Customer during the internet transmission. To ensure further security, we implement extra security measures in online voucher shop.

When paying by credit card or bank wire all data like credit card number, bank sorting code, account number, name and address are transferred via a secure SSL data connection. The transmission process is certified by our acquirer Six Payment Services. Unauthorized persons cannot read the data you enter during the transfer. 

This data will not be passed to third persons. All access to, as well as access to other websites operated by Kempinski and/ or the Grand Hotel Kempinski Vilnius such as voucher shop-url, is recorded and stored in the log files of the used web servers. Only information transmitted automatically by your web browser to the server is stored in the log files. This information includes especially: IP address, time of server query, operating system, browser type/version, name of your Internet provider, website from which you got to our site, and sites that you access on or other websites operated by Kempinski and/or the Grand Hotel Kempinski Vilnius. The provision of only this information prevents inferences being drawn pertaining to your person. This data is stored solely for statistical reasons. 

Other personal data is collected only if you send us this information voluntarily, e.g. via e-mails, inquiries or registration. Of course, you can use our website without providing personal data. However, in this case, we can provide you with individual services, such as the sending of offers, brochures etc., only to a limited extent. If you provide us with personal data, we will use it only for processing your inquiries/bookings, providing other services, as well as for administrative reasons. 

Your personal data may be supplied or transferred to legal persons providing website maintenance and other IT services or maintenance services for online vouchers shop.

The Customers/website visitors agrees that his/her personal data will be stored and, where required, processed. The personal data of Customers/website visitors will be treated as confidential, in accordance with the provisions of the applicable Data Protection Acts. 

We will not sell personal data to third parties. Your personal data will be passed or otherwise conveyed to third parties only if necessary for business transactions, or if you give us prior consent. You can revoke your consent at any time. We may also be obliged to disclose your personal data on the basis of legal requirements or legal procedures. Upon written request, we will inform you about the stored data regarding your person. You can also correct incorrect data and erase impermissibly processed data at any time. The provisions of the applicable Data Protection Acts. 

This website uses Epiphany, a web analysis service provided by Epiphany; Epiphany uses "cookies", text files that are stored on your computer and enable the analysis of your usage of the website. The information regarding your usage of this website provided by the cookie (including your IP address) is transmitted and stored on a Epiphany server. Epiphany will use this information to analyse your usage of the website, to compose reports about website activities for the website’s operators, and to provide other services regarding the website and Internet usage. Epiphany may also pass this information on to third parties, if so required by law or if third parties process this data on behalf of Epiphany. Epiphany will never link your IP address to other data. 

You can prevent the installation of cookies with the corresponding settings of your browser software. By using this website, you consent to the processing of the data collected about you by Epiphany in the aforementioned way and for the aforementioned purpose. 

We will retain personal data only for a limited period of time needed to fulfil the purposes of processing mentioned above. After that time your personal data will be erased. Where we enter into a contract with you, we will keep your information for the duration of the contractual relationship you have with us, and, to the extent permitted, after the end of that relationship for as long as necessary to perform the purposes set out in this notice. The criteria to determine the storage period are statutory and contractual requirements, the nature of our relationship with you, the nature of the data concerned and the technical requirements. Laws may require us to hold certain information for specific periods.

In other cases, we may retain data for an appropriate period after any relationship with you ends, to protect ourselves from legal claims, or to administer our business.

Your rights subject to the applicable Data protection law of the Republic of Lithuania and European Union laws on data protection shall remain unaffected. For more information please find the general Privacy Policy of the Kempinski website here.​

Usage of Facebook social plugins: 

Our websites use social plugins ("plugins") of the social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins can be identified on the basis of the Facebook logo (white "f" on a blue tile or a "thumbs-up" icon), or are marked with the addendum "Facebook Social Plugin". The list and the appearance of Facebook social plugins can be viewed here: If you access one of our websites that contains such a plugin, your browser will establish a direct connection with Facebook servers. 

The content of the plugin will be transmitted by Facebook directly to your browser, which will integrate it into the website. That is why we have no influence on the extent of data that is collected by Facebook using this plugin, and therefore we inform you according to our state of knowledge.

By integrating the plugin, Facebook receives the information that you have accessed our corresponding website. If you are logged in on Facebook, Facebook can allocate the visit to your Facebook account. If you interact with the plugin, e.g. you push the like button or post a comment, the relevant information will be transmitted by your browser directly to Facebook and stored there. If you are not a member of Facebook, Facebook can still ascertain and store your IP address. For the purpose and extent of data collection, and further processing and usage of the data by Facebook, as well as for the relevant rights and setting options regarding the protection of privacy, please refer to the privacy policy of Facebook: 

If you are a Facebook member and do not want Facebook to collect data about you via our websites and link it to member data stored at Facebook, you have to log out of Facebook before visiting our website. You can also block Facebook social plugins with add-ons for your browser, e.g. with the "Facebook Blocker". 


The Privacy Policy of the Kempinski website can be found here.​


The provider of this website uses the services of etracker GmbH, Hamburg, Germany ( to analyse usage data. We do not use cookies for web analysis by default. If we use analysis and optimisation cookies, we will obtain your explicit consent separately in advance. If this is the case and you agree, cookies are used to enable a statistical range analysis of this website, a measurement of the success of our online marketing measures and test procedures, e.g. to test and optimise different versions of our online offer or its components. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user.

The data generated by etracker on behalf of the provider of this website is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject tothe strict German and European data protection laws and standards. In this regard, etracker was independently checked, certified and awarded with theePrivacyseal data protection seal of approval.

The data processing is based on Art. 6 Section 1 lit f (legitimate interest) of the General Data Protection Regulation (GDPR). Our legitimate interest is the optimisation of our online offer and our website. As the privacy of our visitors is very important to us, the data that may possibly allow a reference to an individual person, such as IP address, registration or device IDs, will be anonymised or pseudonymised as soon as possible. etracker does not use the data for any other purpose, combine it with other data or pass it on to third parties.

You can object to the outlined data processing at any time. Your objection has no disadvantageous consequences.

Further information on data protection with etracker can be found here.